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Shipping & Returns


  1. When purchasing products, the consumer can terminate the contract without giving any reason within 14 days. This period commences on the day following receipt of the product designated by the consumer or in advance by the consumer and Diederen Drainage Technology announced representative. This does not apply to business customers.

  2. During this period the consumer will treat the product and packaging. He will be the product only to unpack or use as necessary to assess whether he wishes to retain the product. If he exercises his right of withdrawal, he will the product with all accessories and - if reasonably possible - in its original condition and packaging to Diederen Drainage Engineering.

  3. If the consumer wishes to exercise his right of withdrawal, he is required within 14 days after receipt of the product, to make known to Diederen Drainage Engineering. The need to notify consumers via the template. After the consumer has expressed its wish to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods are returned on time, for example through a proof of shipment.

  4. If the consumer end of the paragraph 2 and 3 periods are not made known to make use of his right of withdrawal, respectively. the product has not returned to Diederen Drainage Engineering, the purchase is a fact.

Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.

  2. If the consumer has paid an amount, Diederen Drainage Engineering this amount as soon as possible but no later than 14 days after the cancellation, refund. This is the condition that the product has been received back by Diederen Drainage Engineering. This does not apply to business customers.


Exclusion of withdrawal right

  1. Diederen Drainage Engineering can exclude the right of withdrawal of the consumer products as defined in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if Diederen Drainage Technology clearly in the offer, at least in time for the conclusion of the agreement stated.

  2. Exclusion of the right of withdrawal is only possible for products:

  3. a. by Diederen Drainage Engineering established in accordance with specifications of the consumer;

    b. that can not be returned because of their nature;

    c. that spoil or become obsolete;

    d. whose price depends on fluctuations in the financial market which Diederen Drainage Technology has no influence.


Guarantee by Diederen Drainage Engineering goods purchased elsewhere is given only if and insofar as the manufacturer / supplier warranty. Failure by the other party of any of its obligations, Diederen Drainage Engineering exempts from its guarantee obligations.

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